Refund Policy

Thank you for purchasing from Cheveluxx.com. We are committed to ensuring the satisfaction of our customers. Please carefully read our refund policy below-regarding purchases of our hair oil.

All Sales Are Final Due to the nature of our product, all sales of hair oil on Cheveluxx.com are final. We do not offer refunds or exchanges on any of our products.

Damaged Items In the rare event that your product arrives damaged due to shipping, we are here to help. Please follow these steps:

  1. Notify Us Immediately: If you receive a damaged product, please send an email to info@cheveluxx.com within 5 days of receiving the product. Include a detailed description of the damage and photographs showing the damage to the product.
  2. Replacement: Once we verify the damage, we will send you a replacement at no additional cost to you.

Please note that we cannot process any damage claims after 5 days of receiving the product.

General Terms

  • Items that are not damaged but have been used or opened are not eligible for replacement.
  • To ensure a smooth process, always provide accurate shipping information and check the product immediately upon receipt.

Thank you for understanding our policy. We value your business and strive to provide the best possible service to our customers. If you have any questions or concerns, please contact us at info@cheveluxx.com.

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